Adding a professional email address at your own domain — you@yourdomain.com rather than a Gmail or Outlook address — takes a few minutes on TrueCore. Here's exactly how it works.
Adding a Mailbox
In your customer portal, go to the Email tab. Enter the mailbox name (the part before the @) and set a password.
That's the entire process from the portal. The backend creates your mailbox and configures the DNS records your domain needs to send and receive email correctly.
What Gets Configured Automatically
When you add a mailbox, we automatically update three DNS records in your zone:
MX record — points incoming email for your domain to the right mail server. Without an MX record, nobody can send email to your address.
SPF record — a TXT record that specifies which mail servers are authorised to send email from your domain. Receiving mail servers check this to decide whether to trust messages claiming to be from you.
DKIM record — a TXT record containing the public half of a cryptographic keypair. Every email we send on your behalf is signed with the private key; receiving servers verify the signature against the public key in DNS.
All three are handled without any action on your part. You don't need to edit DNS records manually.
Connecting Your Email Client
Once the mailbox is active, connect it to any standard email client using IMAP and SMTP:
Incoming mail (IMAP)
- Server:
imap.purelymail.com - Port:
993 - Security: SSL/TLS
Outgoing mail (SMTP)
- Server:
mailserver.purelymail.com - Port:
587 - Security: STARTTLS
Use your full email address as the username and the password you set in the portal.
These settings work with Thunderbird, Apple Mail, Outlook, and any other standard IMAP/SMTP client. On mobile, the same settings apply in iOS Mail, Gmail app (configured as an IMAP account), or your preferred Android client.
DMARC: The Optional Third Layer
SPF and DKIM are set up automatically. DMARC is a policy record that tells receiving mail servers what to do when SPF or DKIM fails — quarantine the message, reject it, or just report it.
We recommend adding a DMARC record via your DNS tab once your email is set up and sending correctly:
v=DMARC1; p=none; rua=mailto:dmarc@yourdomain.comStart with p=none (monitor only). Check the reports for two to four weeks to make sure all your legitimate email is passing authentication. Then move to p=quarantine or p=reject.
Our post on SPF, DKIM, and DMARC covers the detail behind each record if you want to understand what they're doing.
Multiple Mailboxes
You can add as many mailboxes as your plan allows. Each one gets its own password and is independent. Common setups are a personal address, a support@ or hello@ for customer enquiries, and a noreply@ for automated transactional emails.
Delivery and Spam
Email deliverability depends on your domain's reputation, which is built over time as you send legitimate email and as recipients mark your messages as not-spam. Starting with SPF and DKIM properly configured (which happens automatically here) puts you in a good position from day one.
If your emails are going to spam in the early days, check that your SPF and DKIM records are in place (Tools → Site Health in WordPress won't help here — check your DNS tab in the portal to confirm the records exist).