Terms of Service

These terms apply to everyone who uses TrueCore Hosting services. By signing up, you're agreeing to them. We've written them in plain English because we think everyone should be able to understand what they're signing up for — not just solicitors.

When we say "we", "us", or "TrueCore", we mean TrueCore Hosting. When we say "you", we mean you, the customer.

What we provide

We provide web hosting services: disk space on our servers, email hosting, domain-connected SSL certificates, DNS management, and related infrastructure. The specifics depend on your plan — see the pricing page for what's included in each.

We aim to keep your services running reliably, but hosting involves real infrastructure and sometimes things go wrong. We don't promise 100% uptime (no honest host can), but we'll be straight with you when something is broken and we'll fix it as fast as we can.

We'll give you reasonable notice before making significant changes to the service — at least 30 days where possible. We won't make changes that reduce what you're getting without telling you first.

What we ask of you

In exchange for us hosting your site, we ask you to:

• Only host legal content. No illegal material, no copyright infringement, no phishing pages, no malware distribution.
• Don't use our infrastructure to attack other systems. No spam, no DDoS, no port scanning, no exploitation of other hosts.
• Keep your contact details current. We need to be able to reach you if there's a problem with your account or site.
• Keep your passwords and access credentials safe. If someone else gets into your account because your password was compromised, we can't undo what they did.
• Pay on time. We'll send invoices and reminders. We'll always warn you before suspending service for non-payment, and we'll give you time to sort it.

If you break these rules, we may suspend or terminate your account. We won't do this without telling you first unless the breach is serious (e.g., active malware hosting or attacks on others).

Fair use

Our plans list specific storage limits and email account counts. These are real limits we enforce, not fake "unlimited" promises.

Bandwidth is not separately capped on any plan — but reasonable use applies. If your site is generating traffic volumes that significantly impact the infrastructure or other customers (e.g., viral traffic that would require dedicated infrastructure to handle), we'll talk to you first about options before taking any action.

We don't throttle, shape, or deprioritize your traffic to make room for more customers. The resources in your plan are yours.

Billing and cancellation

Billing

We charge monthly, in advance. Your invoice is sent before the renewal date. The price on your invoice will match what you signed up for — we don't raise prices without at least 30 days' notice, and we'll never raise prices without telling you explicitly.

Cancellation

You can cancel at any time. There are no minimum terms, no cancellation fees, no retention phone calls. Just let us know and we'll stop the billing at the end of your current paid period.

Refunds

If you cancel within 14 days of signing up and the service hasn't met your expectations, we'll refund the unused portion of your first payment. We want to earn your business — if we haven't, we won't hold your money.

After the first 14 days, we don't refund partial months. If you cancel mid-month, your service continues until the end of the paid period.

Non-payment

If an invoice goes unpaid, we'll send you reminders. After 7 days we may suspend the account (your data stays intact). After 30 days of suspension, we may delete the account. We'll always send a final warning before deletion so you can retrieve your data.

Limits of liability

We take care of your data and infrastructure seriously, but there are limits to what we can promise:

• We're not responsible for losses caused by things outside our control (power outages at the datacenter, natural disasters, DDoS attacks large enough to take down our upstream provider).
• We're not liable for the content of sites hosted on our infrastructure — you're responsible for what you put on your site.
• If something goes wrong on our end that causes data loss, our liability is limited to the amount you've paid us in the last 3 months. We maintain backups precisely to limit the impact of these events.

That said, we do carry appropriate insurance and we'll always do our best to make things right when we're at fault. "Limits of liability" is legal language for "here's the worst case if things go badly wrong" — it's not how we'd want to treat any customer.

Changes to these terms

We'll update these terms occasionally — as the service evolves, as laws change, or to make things clearer. When we make significant changes, we'll email you at least 30 days before they take effect. For minor corrections (typos, clarifications that don't change what anything means), we may update without notice.

The current version is always at this URL. If you keep using the service after a change takes effect, you're accepting the updated terms. If you disagree with a change, you can always cancel before it takes effect.

Privacy Policy

This is what we collect, why we collect it, and what we do with it. We don't sell your data. We don't share it with advertisers. We're a hosting company, not an adtech platform.

TrueCore Hosting is the data controller for the purposes of UK GDPR.

What we collect

Account information

When you sign up, we collect your name, email address, and billing address. That's what we need to run your account, send invoices, and contact you about your services.

Payment information

We process payments through a third-party payment provider. We don't store your card number or full payment details — we only see a transaction reference, the last four digits of your card (for reference), and the outcome of the payment.

Server logs

Our servers generate access logs for your hosted sites. These contain IP addresses, timestamps, URLs accessed, and HTTP status codes. These are used for troubleshooting and security. They're stored for 30 days and then deleted.

Support communications

If you contact us by email or ticket, we keep a record of that conversation. This helps us track ongoing issues and provide consistent support.

What we don't collect

We don't track your browsing across other websites. We don't profile you for advertising. We don't run analytics scripts on our marketing site that send your data to third parties.

How we use your data

• Running your account: your name and email are used to identify you and communicate about your services.
• Billing: your address and payment details are used to issue invoices and process payments.
• Security: server logs and IP data are used to detect and respond to abuse, attacks, and service issues.
• Support: ticket history helps us give you consistent help over time.
• Service notifications: we'll email you about things that affect your account — invoices, maintenance windows, changes to terms.

We won't email you marketing material unless you've asked us to. You won't end up on a newsletter list by signing up for hosting.

The legal basis for processing your data under UK GDPR is contract performance (running the services you've paid for) and legitimate interest (security and service integrity).

Your rights

Under UK GDPR, you have rights over your personal data. Here's what they mean in practice:

• Access: you can ask us what personal data we hold about you. We'll send you a copy within 30 days.
• Correction: if something is wrong (wrong address, wrong name), tell us and we'll fix it.
• Deletion: you can ask us to delete your personal data. When you close your account we delete your data within 60 days. Note: we may need to keep billing records for legal/accounting reasons for up to 7 years.
• Portability: you can ask for your data in a portable format (e.g., a CSV of your account details and invoice history).
• Objection: if you think we're processing your data in a way we shouldn't be, tell us. We'll take it seriously.

To exercise any of these rights, email legal@truecorehosting.com. We don't need a formal legal request — just ask.

If you're not happy with how we've handled something, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our marketing site (truecorehosting.com) uses a single session cookie to keep you logged in to the customer panel, if you use it. That's all. No tracking cookies, no third-party analytics, no advertising pixels.

Your hosted sites may use their own cookies — that's between you and your site visitors, and it's your responsibility to comply with cookie law for your own site.

Contact

For anything related to these terms or your privacy:

legal@truecorehosting.com
TrueCore Hosting · United Kingdom